Customer Support

Use these checklists to help you address all the most important things when setting up Guest Engagement for your property.

Of course, should you need any assistance, don't hesitate to start a chat in the app!

Please download this checklist irrespective of which modules you will use in Guest Engagement (with the exception of if you are using <i>only</i> the Directory module).

It contains all the background settings and things you need to configure.

⚙️ <a href="https://drive.google.com/file/d/16AvhE37dFTCzzcUYIJMjjSuIERN0yESH/view?usp=sharing" rel="nofollow noopener noreferrer" target="_blank">Download the General setup checklist</a>

Here are the checklists for each module in Guest Engagement:

📖 <a href="https://drive.google.com/file/d/1016oaLAbcvuAczBIDR-jD8Ots1mR_e6i/view?usp=sharing" rel="nofollow noopener noreferrer" target="_blank">Directory</a>

✍️ <a href="https://drive.google.com/file/d/16Af0GEYuy5oTwR4UZJ9dE-uq0OIspoKi/view?usp=sharing" rel="nofollow noopener noreferrer" target="_blank">Check-in</a>

🛒 <a href="https://drive.google.com/file/d/16C2Znol1OqL7WDBkOpjpJtDfCe9JZ_tU/view?usp=sharing" rel="nofollow noopener noreferrer" target="_blank">Upsell</a>

💬 <a href="https://drive.google.com/file/d/16GBOPBPb9pmRaVb8cL_KtAgwJ181lrO-/view?usp=sharing" rel="nofollow noopener noreferrer" target="_blank">Feedback</a>

Get a checklist for each Guest Engagement module so you don't miss anything as you set them up

Guest Engagement setup checklists

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General setup checklist

Module setup checklists