GuestJoy FAQ

  • How difficult is it to set up the account?
    • It takes only 3 minutes to set up the account. You can start using it straight away.
  • Do I have to create the whole content?
    • Your hotel profile is mostly automatically prepared and you only need to upload the offers.
  • How many offers can I upload?
    • You can upload an unlimited number of offers. As soon the offer is uploaded it goes live to your guests.
  • How often can I update the offers?
    • You can change offers any time according to what is relevant to you.
  • Is PMS integration needed? 
    • Integration is not critical. It is a web-based platform and can stand separately from PMS.
  • If I don't have the PMS integration, how can I confirm the offers?
    • If you have offers that you can instantly confirm then you donĀ“t have to reply to your guest. The guest will get an automatic confirmation. But if you have an offer that needs to be confirmed, i.e. with a third party, then the guest sees that it was a request and you will answer if it is applicable.
  • How can I see the orders?
    • When guests request something then you will get an email notification about the request.
  • How can I send out post-stay emails?
    • Our system enables to download the reports straight from your PMS and sends them out automatically.
  • How can I insert the guests into the system?
    • You can export the guest list from your PMS into the platform. If you don't have any PMS then you can insert every single guest manually.
  • Is it possible to set it as a landing page for my guests?
    • When a guest connects to your free Wi-Fi network, your Mobile Concierge page can be the landing page.
  • Does the guest have to be connected to the internet to see the Mobile Concierge?
    • Yes, guests need to have internet access to see the Mobile Concierge.
  • Which kind of offers should I upload?
    • Try to think more about the spontaneous purchases that are not too expensive. Just some examples: taxi service, room service offers, early check-in / late check-out, city tours.

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