Segmentation for Offers and Room Upgrades
GuestJoy allows you to segment, or target, your offers by the guest's room category * - so that a particular offer is displayed only to guests with the selected room category/categories in the Pre-arrival email and on the Concierge page. This concerns primarily Room Upgrades but is not limited to this type of offers, you can set up the Segmentation for any regular offer too.
To set up the Segmentation for a Room Upgrade or an Offer:
- Go to Concierge > Room Upgrades (or Concierge > Offers) and click on the Edit button on the right-hand side of an offer or a Room Upgrade.
- In the Segmentation drop-down at the bottom of the General info tab, select all the applicable room categories to which you would like to promote the offer or the Room Upgrade. You can select multiple categories.
- Click Save to save your segmentation choice.